Refund Policy

You can cancel from your orders page any time before the pickup window opens, and the bag goes right back on the shelf for someone else. Cancellations after the window opens can't always be honored, since the business has already set your food aside.

If you don't collect your bag inside the pickup window, the order is marked as a no-show and isn't refunded. The food usually gets donated or shared with staff rather than tossed.

Sometimes a shop closes early or runs out. If a business cancels your order, you're refunded in full, automatically. No form, no chasing.

If your bag was missing, spoiled, or clearly not what was described, tell us within 24 hours of pickup through the Contact page. Include your order number and a photo if you have one, and we'll make it right.

Because contents vary by day, "I wanted different items" isn't a refundable reason. Allergen info is listed on each bag — please check it before reserving.

Approved refunds go back to your original payment method, typically within 5–10 business days depending on your bank.

Still unsure? Reach out through Contact with your order number and we'll sort it out together.